Dealing with Difficult Customers: Part 2
Nov 15, 2023 Heather Ferris
William and I talk about how casino dealers and floor supervisors can best handle difficult customers.
Author Archive
William Rojas
Showing 3 posts by William Rojas.
Player Beliefs and Cultural Differences
Aug 22, 2023 Heather Ferris
William and I talk about player superstitions, the Asian culture, and beliefs that cause odd behaviors. This includes, the number 4, being touched on the shoulder, lucky charms, vacuuming on a certain holiday and more.
Dealing with Difficult Customers: Part 1
Aug 16, 2023 Heather Ferris
William and I talk about how casino dealers and floor supervisors can best handle difficult customers.